godaddy.com has become Ridiculous and Irrelevant …perhaps it Always Was? Today’s transcript of incompetence. Incredible Horrendous.
You at 8:41, Jun 22:
Customer reports Akamai Access Denied when accessing http://www.godaddy.com/ from static public IP REDACTED.
Error page is https://errors.edgesuite.net/18.dcab3717 with reference IDs 18.dcab3717 and 18.dcab3717, and requests CDN/WAF review for a possible IP block or reputation rule.
Assistant at 8:41, Jun 22:
You’re in the queue and a guide will be with you soon. Thanks for your patience!
Hi there! Thank you for contacting GoDaddy. I hope you are doing well. How may I assist you today?
You at 8:42, Jun 22:
I am receiving Akamai Access Denied when accessing godaddy.com from my fixed/static IP.
Denied URL:
http://www.godaddy.com/
Error page:
https://errors.edgesuite.net/18.dcab3717
Reference IDs seen:
18.dcab3717
18.dcab3717
My public IP:
REDACTED
Please escalate to your Akamai/CDN/WAF team to review and remove any block/reputation rule affecting this IP.
You at 8:45, Jun 22:
hello?
Shubham S at 8:47, Jun 22:
Could you please share a screenshot of the issue?
Info at 8:52, Jun 22:
Just checking in, please reply to let us know you are still here.
You at 8:54, Jun 22:
Preview attachment
its inconvenient being blocked so i had to go thru vpn unix non windows
Shubham S at 8:55, Jun 22:
May I know when you are facing this issue?
You at 8:55, Jun 22:
presently
Shubham S at 8:59, Jun 22:
Please do not worry. Kindly share your customer ID or the registered email address with me.
You at 9:02, Jun 22:
there is no customer id nor email address. i’m simply unable to access the website due to block at akamai edge. attempting to create new customer account
my email is EMAIL-REDACTED
Shubham S at 9:06, Jun 22:
Please do not worry. I will look for the email address in the database, but this may take some time. Please stay connected.
Shubham S at 9:09, Jun 22:
I have shared the code on the registered email address as well as the phone number. Please share them with me once received.
Info at 9:11, Jun 22:
Just checking in, please reply to let us know you are still here.
You at 9:12, Jun 22:
ok hold
Shubham S at 9:12, Jun 22:
Preview attachment – PNG
You at 9:13, Jun 22:
i received no code at EMAIL-REDACTED
Shubham S at 9:13, Jun 22:
Please disregard the message above.
You at 9:13, Jun 22:
i received no code via email
im confused why i need any code. i’m reporting an error with your config.
You at 9:14, Jun 22:
it is blocking a new customer. this is costing you money and goodwill. it is already barely worthwhile for my time. please send the error up the chain to have it fixed. i feel like i am wasting time here.
Shubham S at 9:15, Jun 22:
I have shared the code to the registered email address and the phone number.
You at 9:15, Jun 22:
no code received at EMAIL-REDACTED
You at 9:16, Jun 22:
no code received at PHONE-REDACTED
Shubham S at 9:16, Jun 22:
To avoid confusion, could you please share the customer ID with me?
You at 9:16, Jun 22:
there is no customer id
attempting new customer
ive said this already.
Shubham S at 9:17, Jun 22:
May I know if PHONE-REDACTED is the confirmed registered number?
You at 9:18, Jun 22:
PHONE-REDACTED is my number
Shubham S at 9:18, Jun 22:
I have checked the database, and there is no GoDaddy account associated with this number.
You at 9:19, Jun 22:
correct. attempting new customer signup. unable to access your website.
no godaddy account because i can not access your website to create
You at 9:20, Jun 22:
thakn you for wasting my time. i will share this transcript with client